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(Wireless-NewsWire.Com, October 07, 2018 ) The “Global Contact Center Analytics Market” study report will provide a valuable insight with an emphasis on the global market including some of the major players such as Cisco Systems Inc., Genpact Limited, Verint Systems Inc., 8×8, Inc., Genesys, Oracle Corporation, Mitel Networks Corporation, and SAP SE. Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis.
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With rapid technological developments, the call centers need to broaden up its categories in various domains such as customer outreach. Thus, the idea of the contact center was introduced. Unlike call centers, contact center uses various modes of communication such as social networking e-mails, etc. to reach out to the customers. Contact center analytics platform is involved in integrating data from multiple customer channels and enterprise systems. Contact center analytics enables data integration, customer experience analysis, data analysis, performance assessment, and business intelligence analytics. Contact center analytics can be deployed as an on-premises and cloud-based solution.
Increasing demands for predictive analytics and real-time monitoring are the two main factors driving the global Contact Center Analytics market. Other than this, concerns regarding data privacy could hamper the overall growth rate of the market at a global level.
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